Policy

Returns & Refunds

Customers must contact support@lifesolved.co.za before returning an item.
Damaged, defective or incorrect items must be reported within 7 days of delivery, with photos where applicable.
Refunds are considered when an item is damaged, defective, incorrect, lost in transit, or cannot be delivered.
Return eligibility and return-shipping instructions are provided after the request is reviewed.
Refunds are issued to the original payment method after approval.
Refund processing can take 5–10 business days depending on the bank or payment provider.
Items showing normal wear, accidental damage, misuse or damage after delivery may not qualify for a refund.